Process mining is an analytical discipline which benefits from specialized data mining methods. It reflects the actual performance of the business processes by a layer of software which sits on top of the company’s IT systems. The discrepancies give a full picture of where any bottlenecks, inefficiencies, or gaps exist in the company’s processes. As a result, companies can better focus their efforts for further improvement.
How does it work?
Process mining tools discover actual process models out of the raw event logs. By extracting event logs from each case and combining them, these tools show companies how their processes perform in reality.