Multiexperience development in 2020: In-depth guide

Digital touchpoints are increasing with the development of wearable devices, natural language based UI as well as AR and VR. Organizations need to satisfy customer demand in every touchpoint relevant for their businesses in a cost effective manner.

Multiexperience development platforms help businesses trade-off between ease of development vs scalability and custom functionality. These platforms simplify creating apps that work on various touchpoints and devices, allowing companies to test and improve their user experience on a new platform with limited investment. Once the requirements of the app for this new platform reaches a certain level of complexity, companies can decide to build custom, platform specific apps. Read more

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Digital Transformation Consulting in 2020: In-Depth Guide

Digital transformation (DX) is a major challenge and opportunity for businesses. Even though executives are willing to apply digital transformation to the organization, in-house teams may not have the experience or time to achieve this objective. Digital Transformation Consultants can help the organization overcome the challenge by establishing a digital strategy and implementing digital technology across the enterprise.

We’ve written before about digital transformation, feel free to read that as an intro to the topic. Read more

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AI Transformation in 2020: In-Depth guide for executives

AI transformation is the next phase of digital transformation. Businesses are willing to invest in AI technologies to stay ahead of competitors. According to Andrew Ng. AI Transformation is a process that may take 2-3 years, but organizations can start to see the returns within 6 to 12 months.

Digital transformation is required before companies can start their AI transformation because digital data is necessary for AI training and digital processes are necessary to roll-out AI solutions in most cases. Feel free to read about what digital transformation is and our extensive digital transformation guide if you believe that your company has not yet progressed on its digital transformation journey. Read more

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Digital Transformation in 2020: In-Depth guide for Executives

Explains digital transformation framework

With the rise of personal computers in the 1980s, companies started going through digital transformations to improve their products/services and reduce costs. However, according to Global McKinsey Survey results, only less than 30 percent of digital transformation processes are success stories. Digital transformation is key to a companies success and can be achieved via company-wide alignment, design thinking and adoption of the leading edge technologies.

What is digital transformation?

Digital transformation is the process of integrating digital technologies into all aspects of a business to meet the market and changing business requirements. It aims to increase the effectiveness of business operations and customer relations. To achieve these goals, organizations need to update their systems, processes, organizations and culture. For more, feel free to read our what is digital transformation article. Read more

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What is digital transformation? [2020 update]

The digital transformation framework has four main components, which are customer relations, processes & systems, products & services, and organization.

  • Digitizing Customer Experience: In order to maximize customer satisfaction and life-time revenue from a customer, companies are collecting data of customers and providing personalized products to individuals. Customers expect to engage with the company 24/7 from all available channels; omnichannel interaction and services are the key for successful digital transformation. 
  • Digitizing Products & Services: Companies need to focus on selling to customers a journey rather than the product. This can only happen if companies insert a digital tag that enables them to analyze customer behavior and lets to interact with customers. For example, a digitized wallet which counts the cash in the wallet then, if necessary, alerts individuals’ phone if they want to go ATM.
  • Digitizing Operations: Automating operational processes make organizations cost-efficient and more agile. Agility is an essential characteristic for a firm because increasing competitiveness in the market obligates organizations to act quicker.
  • Digitizing Organization: Companies need to achieve a new organizational model which involves human and machine together. Labor force should transfer into processes that are about designing, auditing, and innovating rather than operating processes. A culture that is open to change and prioritize improvement is an essential driver to evolve through digital. Organizations should encourage innovations so that new technical capabilities can be implemented to help employees adopt the digital world and gain the skills and knowledge they require to transform.
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