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e-commerce

Chatbots for Ecommerce in 2024: A Vendor Selection Guide

Chatbots for Ecommerce in 2024: A Vendor Selection Guide

Ecommerce platforms often face the complication of efficiently managing customer inquiries. The best ecommerce chatbots come as a game-changing resolution, offering timely assistance and elevating user experience. To help businesses choose the best chatbot solution, we prepared a selection guide examining top 5 vendors that offer chatbots for ecommerce.

Jan 25 min read
eCommerce Price Benchmarking in 2024

eCommerce Price Benchmarking in 2024

In the dynamic world of eCommerce, establishing competitive pricing can be the difference between a business that is thriving and one that struggles to stay afloat. Among the many pricing models and strategies that eCommerce businesses can use, price benchmarking has proven to be a valuable tool.

Feb 204 min read
Generative AI in Retail: Use Cases, Examples & Benefits in 2024

Generative AI in Retail: Use Cases, Examples & Benefits in 2024

Retail businesses constantly strive to enhance customer experiences and loyalty. This requires the production of attractive and various contents, good marketing efforts, and great customer service efforts.

Jan 33 min read
Top 5 Successful Commerce Chatbot Examples in 2024

Top 5 Successful Commerce Chatbot Examples in 2024

In the ever-evolving ecommerce business, companies are continually facing the challenge of providing efficient and effective customer support. Deploying a customer support bot offers a solution that not only enhances customer experience but also streamlines many of the business operations.

Feb 55 min read
7 Best Practices for Ecommerce Customer Service in 2024

7 Best Practices for Ecommerce Customer Service in 2024

The retail market is saturated with countless businesses, and to stand out, one needs to offer something more than just quality products. 61% of the customers say they would switch to a company’s competitor after just one bad customer service experience, and 76% of them say they would switch due to multiple bad experiences.

Jan 25 min read
WhatsApp Commerce for Businesses in 2024

WhatsApp Commerce for Businesses in 2024

Traditional online commerce often lacks the personal touch and real-time interaction that customers crave, leading to lost opportunities. People have an increasing preference for shopping through their familiar and convenient channels.

Feb 54 min read
Overcoming Top 10 eCommerce Challenges in 2024

Overcoming Top 10 eCommerce Challenges in 2024

As consumer behavior changes and technology progresses, the eCommerce sector is undergoing a transformation that offers boundless opportunities. However, it is also posing a slew of new and unique challenges due to various factors (Figure 1). It is important for the industry to be aware of those challenges and to steel their strategies.

Feb 205 min read
12 Best Practices of Ecommerce Market Intelligence in 2024

12 Best Practices of Ecommerce Market Intelligence in 2024

Achieving market intelligence has become more crucial for e-commerce businesses as the industry faces various challenges (Figure 1). Online businesses need to step up their game to stay competitive.

Jan 35 min read
eCommerce Competitive Intelligence in 2024: 5 Benefits & Tools

eCommerce Competitive Intelligence in 2024: 5 Benefits & Tools

As more startups join the e-commerce industry, the level of competition rises (Figure 1). To succeed in today’s highly competitive market, online retailers need to achieve competitive intelligence. By understanding the competitive landscape, e-commerce businesses can make informed decisions and strategically position themselves to stay ahead of the curve.

Jan 36 min read
Competitive Intelligence in 2024: Staying Ahead of The Game

Competitive Intelligence in 2024: Staying Ahead of The Game

As more startups join every industry (Figure 1), the ecosystem grows. More startups mean more competition to keep existing businesses on their toes. As the business environment becomes more competitive, it can be challenging for businesses to stay ahead of the curve and remain attractive to customers.

Jan 114 min read