50+ Chatbot Companies To Deploy Conversational AI in 2024
If your business deals with a high volume of queries that consume a significant amount of resources, then it can benefit from a customer service chatbot / conversational AI system.
However, with so many factors to consider, options to choose from, and biases to avoid, implementing a chatbot in your business can be a difficult process.
This article aims to introduce conversational AI vendors to readers in order to help them to find a suitable vendor for their business requirements.
Clarify your requirements
The right vendor will depend on the type of solution you are looking for. The solution will have these important parameters:
- Supported languages.
- The type of bot: FAQ bot, sales bot, customer service bot etc.
- Dialog volume.
- Industry.
- Channels: For example, major messaging platforms such as Facebook Messenger, WhatsApp, or Slack can be considered for deployment (conversational commerce platforms).
Understand the options in the market
We can categorize the chatbot options in the market into the following 3 groups:
1. Self-service solutions with GUI
Build your bot using a simple Graphical User Interface (GUI) by dragging and dropping components. This approach is suitable for quickly building a simple bot with basic capabilities.
2. Self-service solutions with a programming interface
These solution providers build an API, SDK, or a library, to provide a framework for your bot to use Machine Learning (ML) and Natural Language Processing (NLP) capabilities to understand the intent of user queries.
Building blocks for understanding intent, such as parsing the user query, can be provided by the API. Using the available tools, beginner or citizen developers can build bots in a couple of hours. However, a best-in-class bot would take significantly longer to build, depending on the requirements.
3. End-to-end solutions
This is the easiest way of building a chatbot. Specify what your bot needs to do and get a vendor to build it from the ground up. The price varies depending on your specifications, and the chatbot developer.
In most cases, after your bot is built, you would have access to a panel through which you can further customize the functionality of the bot.
Decide whether to buy or build a chatbot
We recommend companies to deploy the following type of chatbots under these specific circumstances.
- Go for a self-service with GUI if all of the following are true:
- You have little to no budget for chatbots,
- You have limited expectations from your bot,
- You don’t have/can’t access many technical skills.
- Go for a self-service with an API option, SDK, or library if all of the following are true:
- You have little to no chatbot budget,
- You have limited expectations from your bot (however, with a great technical team, you could also build a world-class bot).
- You have or can access some tech skills.
- If all the above factors do not fit your business, go for an end-to-end solution chatbot company.
- For all other cases, it would be good to keep exploring all the options. For example, if you have tech skills, it might be worth building your own chatbot with some support from self-service solutions even if you can allocate a sizable budget for it.
In any case, having a look at the overall industry landscape would be helpful in deciding who to work with.
Understand the self-service chatbot provider (chatbot platform) landscape
Consider if your business has the ability to tackle chatbot programming. If it does, there are various advanced chatbot development tools in the market that can do the job in a couple of hours. Let’s look at your options:
1. Tech giants
Google, Amazon, Microsoft, IBM, and Facebook all want to help you build the next greatest bot. Having won Jeopardy in 2010, IBM Watson is one of the pioneers in the field. However, today AI is on the agenda of all tech giants. Their solutions have a supportive community and a small army of developers, so you will not need to worry about developing on a platform that can suddenly be deserted.
On top of already familiar names, relatively new companies are also part of tech giants, thanks to recent acquisitions. For example, Google’s Dialogflow is a chatbot development platform that can be used in designing conversational AI interactions such as chatbots, voice assistants, and virtual assistants, which are integrated with different conversational platforms, especially Google assistant.
To learn about the pros and cons of the tech giants’ platforms, check out the article on how to choose your chatbot platform. In this guide, we compared the top 5 chatbot platforms, Google Dialogflow, Amazon Lex, IBM Watson Assistant, Facebook’s Wit.ai, and Microsoft Azure Bot Service.
2. Startups
Startups are trying various approaches to innovate in this emerging market. For example, graphical user interfaces and even bots to build bots are offered to facilitate bot development.
See all chatbot platforms in one neat table
Chatbot platforms offer developers the capability to build and publish their chatbots. NLP engines provide mainly natural language processing capabilities to developers, which they can use to create their bots.
Chatbot companies/platforms
Note: Vendor at the top of the list are sponsored.
Vendor Name | Location | Year Founded | Platform Capabilities* | UX | Bot communication | Number of Employees | Total Funding Amount | References | Languages |
---|---|---|---|---|---|---|---|---|---|
Haptik | India | 2013 | Chatbot Platform | Programmable | Voice / Text | 200-600 | $12.2M | Disney, HP, Tata, Zurich Insurance | Multilingual |
Amplify.ai | USA | 2016 | Chatbot Platform | GUI | Text | 11-50 | $3M | linkedin.com | Multilingual |
Bottr | USA | 2015 | Chatbot Platform | GUI | Text | 11-50 | zoominfo.com | Multilingual | |
Chatfuel | USA | 2015 | Chatbot Platform | GUI | Text | 11-50 | $0.12M | Adidas, Buzzfeed, MTV, Techcrunch, Volkswagen, Uber, crunchbase.com | Multilingual |
Clustaar | France | 2018 | Chatbot Platform | GUI | Text | 11-50 | $1.9M | Nestle, TUI | Multilingual |
CM.com | Netherland | 1999 | Chatbot Platform | GUI | Voice / Text | 201-600 | N/A | Eneco, ANWB, Missguided, A.S.R, cm.com, wikipedia | Multilingual |
Cognigy | Germany | 2016 | Chatbot Platform | GUI | Voice / Text | 101-200 | $69M | Henkel, T√úV Rheinland, Salzburg AG | Multilingual |
Conversable | USA | 2016 | Chatbot Platform | GUI | Text | 11-50 | N/A | Budweiser, EY, PG, Pizza Hut, Sony, TGI Fridays, Viacom, Whole
Foods,
| English |
Engati | India | 2016 | Chatbot Platform | Programmable | Text | 101-200 | N/A | IKEA, Pwc, Amadeus | Multilingual |
Enterprise Bot | Switzerland | 2016 | NLP Engine | Programmable | Text | 51-100 | N/A | Six Securities & Exchanges, AfterPay, SWICA | English |
FloatBot | India | 2017 | Chatbot Platform | Programmable | Text | 11-50 | N/A | Andhra bank, Lifecell, Pimpri-Chinchwad | Multilingual |
Google Dialogflow (previously Api.ai) | USA | 2010 | NLP Engine | Programmable | Voice / Text | 11-50 | $8.8M | WSJ, KLM, Giorgio Armani, Comcast, crunchbase.com | Multilingual |
Gubshup | USA | 2004 | Chatbot Platform | GUI | Text | 2000+ | $484M | Facebook, Linkedin, Citibank, Twitter, Venture Beat, Cisco, Unilever, Ebay, Wikipedia,
crunchbase.com
| English, Hindi |
IBM Watson Assistant | USA | 2014 | NLP Engine | Programmable | Voice / Text | 10000+ | N/A | N/A | English, Japanese |
Meya.ai | Canada | 2015 | Chatbot Platform | Programmable | Text | 1-10 | $ 1M | Sony, Vodafone, Mercedes Benz | Multilingual |
ManyChat | USA | 2015 | Chatbot Platform | GUI | Text | 101-200 | $23.1M | Neil Patel, School of Bots, Rapid Fire Pizza, manychat.com | English |
Microsoft Bot Framework | USA | N/A | NLP Engine | Programmable | Voice / Text | N/A | N/A | N/A | Multilingual |
Microsoft Azure Language Understanding Intelligent Service (LUIS) | USA | N/A | NLP Engine | Programmable | Voice / Text | N/A | N/A | N/A | Multilingual |
Mindmeld (acquired by Cisco) | USA | 2011 | Chatbot Platform | Programmable | Voice / Text | 11-50 | $15.4M | Linkedin.com,crunchbase.com | English |
Octane.ai | USA | 2016 | Chatbot Platform | GUI | Text | 11-50 | $10.8M | Kiehls, Warner Music Group | English |
Pandorabots | USA | 2008 | Chatbot Platform | Programmable | Text | 51-100 | N/A | owler.com | Multilingual |
Pypestream | USA | 2015 | Chatbot Platform | Programmable | Text | 101-200 | $46.5M | Cisco, Microsoft, Salesforce, crunchbase.com | English |
Reply.ai | USA | 2016 | Chatbot Platform | Programmable | Text | 11-50 | $3.7M | Mapfre, Samsung, Starbucks, Hilton | English |
Rasa NLU | Germany | 2013 | NLP Engine | Programmable | Text | 51-100 | $40.1M | UBS, Raiffeisen, Yellow Pages, Lemonade, Adobe | English, German |
Recast.AI (acquired by SAP) | France | 2015 | Chatbot Platform | Programmable | Text | 51-100 | $18M | Accenture, Capgemini, Deloitte, SalesForce, Cisco, Facebook, Slack Linkedin | Multilingual |
Semantic Machines | USA | 2014 | NLP Engine | Programmable | Text | 11-50 | $20.9M | N/A | Multilingual |
Twyla | Germany | 2015 | Chatbot Platform | GUI | Text | 11-50 | N/A | Shopify, Salesforce, Oracle, crunchbase.com | English |
Understand different types of end-to-end chatbot providers
This section highlights different kinds of chatbot vendors for businesses that need an end-to-end solution:
1. RPA companies
Robotic process automation automates mind numbing back-office work typically handled by outsourcing companies. Since RPA bots deeply integrate with a company’s systems, they can also help chatbots access data and operational capabilities.
Check out a prioritized, data-driven list of RPA vendors
Customer service experts
These companies create end-to-end solutions for firms’ customer service needs, such as:
- Automating customer queries via chatbot.
- Collecting consumer data via chatbots.
- Offering personalized products/services via chatbot based on consumer data.
- Analyzing chatbot analytics to find consumers’ expectations and needs. Also chatbot analytics help to find efficiency of chatbot.
Sponsored:
Salesforce is the CRM market leader and Salesforce Contact Genie enables multi-channel live chat supported by AI-driven assistants. Salesforce Contact Center enables workflow automation for many branches of the CRM and especially for the customer service operations by leveraging chatbot and conversational AI technologies.
Pure chatbot companies
They use their own platform to develop complex bots fast. Some players focus on a specific niche in the market and produce bots customized for the industry or business function they specialize in.
- Companies founded in the 2000s: This was the beginning of the chatbot business when the first web chat features were added. Accumulated decades of data and experience.
- Companies founded in the 2010s: Founded in the 2010s, they developed novel approaches to chatbots. They offer end-to-end services and enable enterprises with limited capabilities to develop chatbots.
Chatbot developers
These companies rely on chatbot platforms to build custom bots for their clients. There are hundreds of such companies, and some of them are specialized in specific industries. However, most are software development houses that build various custom software solutions.
We are listing major chatbot developers that we came across. However, there are too many chatbot developers to list and new chatbot development companies are entering the market constantly.
Company | Number of employees |
---|---|
QBurst | 2000+ |
Contus | 251-600 |
OnGraph Technologies | 251-600 |
Ideas2IT | 251-600 |
Peerbits | 101-250 |
Root Info Solutions | 101-250 |
iGnovate Solutions | 11-50 |
Chatbots Studio | 11-50 |
Botscrew | 11-50 |
Singularika | 1-10 |
Unibot | 1-10 |
The Bot Forge | 1-10 |
OCDLAB | 1-10 |
BitBot Studios | 1-10 |
If you want to learn more about custom AI solutions, feel free to read our whitepaper on the topic:
Other: Agencies, system integrators, consultants
Large organizations consider these as swiss army knives. Think of any tech problem, and there’s probably a company that can build a custom solution for you from available solutions in the market. For example, if you already work with a system integrator and consider getting an end-to-end service, consider asking them about their conversational capabilities.
Further reading
- Top 7 Conversational AI Platforms of 2023: Detailed Guide
- Top 3 Yellow.ai Alternatives & Competitors Detailed Guide
- Top 3 Kore.ai Competitors & Alternatives
- Top 5 WhatsApp Business Partners
- Conversational Commerce: Benefits, Best Practices & Examples.
If a decision is yet to be made, feel free to check our data-driven vendor lists:
If you would like to have our opinion on who would be the right chatbot provider for your business, just let us know:
Cem has been the principal analyst at AIMultiple since 2017. AIMultiple informs hundreds of thousands of businesses (as per similarWeb) including 60% of Fortune 500 every month.
Cem's work has been cited by leading global publications including Business Insider, Forbes, Washington Post, global firms like Deloitte, HPE, NGOs like World Economic Forum and supranational organizations like European Commission. You can see more reputable companies and media that referenced AIMultiple.
Throughout his career, Cem served as a tech consultant, tech buyer and tech entrepreneur. He advised businesses on their enterprise software, automation, cloud, AI / ML and other technology related decisions at McKinsey & Company and Altman Solon for more than a decade. He also published a McKinsey report on digitalization.
He led technology strategy and procurement of a telco while reporting to the CEO. He has also led commercial growth of deep tech company Hypatos that reached a 7 digit annual recurring revenue and a 9 digit valuation from 0 within 2 years. Cem's work in Hypatos was covered by leading technology publications like TechCrunch and Business Insider.
Cem regularly speaks at international technology conferences. He graduated from Bogazici University as a computer engineer and holds an MBA from Columbia Business School.
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Nice Information, Thanks For Sharing.
Can you please add Botgo to the list?
We at Botgo is also an emerging chatbot development company in India. Best in class Chatbot development services to providing conversational experience to your customer’s needs.
Thank you for the comment. Feel free to sign up @ https://grow.aimultiple.com/ to be considered for inclusion here.
Hello,
Good job gathering and structuring the info.
Can you please add Druid to the list?
Druid is an industry-agnostic conversational AI platform that lets enterprises create connected virtual assistants that improve productivity through automation and deliver personalized experiences across multiple channels. Proprietary NLP technology provides unparalleled conversational experience, with simple and relevant answers, while the modern API-centric design and the native connector with UiPath allow users to communicate in a natural way with the multitude of software applications.
Thanks
Thank you, please register @ https://grow.aimultiple.com/ to get added
Hi, Good blog which brings most of the vendors engaged in the AI industry. I think Yellow Messenger, a conversational ai company should find a place right here as they are growing their presence in many emerging AI markets as well as established markets.
The Blog is very effective and useful. Very well written, this is the best guide for new users.You can consider BotPenguin(botpenguin.com), the best free chatbot platform for Website, FB messenger, WhatsApp, Telegram, Line, Skype, Slack, Kik, and WeChat. They offer integration of chatbots with 100+ platforms including Google Analytics, Salesforce, WordPress, etc.
KEY FEATURES: 1. Natural Language Processing 2. Zero Development Time
3. Zero Setup Cost 4. Conversational UI 5. Deep Analytics 6. Easy to Integrate 7. Multi-lingual Support, 8. FAQ answering
9.The human takeover, 10. Machine learning( trainable)
This is a very informative blog, thanks for sharing about chatbot companies. I liked and it is wonderful to know about so many things that are useful for all of us! Thanks a lot for this amazing blog!!
Hi there. First of all, great article. Provided some interesting insight into the industry and, while your vendor list includes many of the key players in the conversational AI space, it is by no means exhaustive. Not surprising, of course, given how crowded the market is these days!
We, at boost.ai, would love to be included in your list. We are a Norwegian conversational AI scale-up that has over 150+ live virtual agents including some of the largest enterprise organizations in the Nordics (DNB, Santander, Nordea, Telenor, Tryg, etc). Our solution differs from traditional rule-based chatbots by introducing a proprietary Deep Learning algorithm that we call Automatic Semantic Understanding. ASU allows our virtual agents to make sense of messy, convoluted conversations that often have multiple intents all while reducing false positives to a minimum in 90% of cases. You can read all about it on our website http://www.boost.ai or we’d be more than happy to give you a demo to show you precisely why we deserve to be included on your list!
Hi Dilmegani,
First of all, congratulations to your blog! We at CX Company are a recognised chatbot vendor by Gartner and we are one of the world’s top Conversational AI platforms. I tried to sign up via your vendor registration page https://appliedai.com/register/vendor, but unfortunately the activation link never reached me, so I signing up this way. Hopefully you can include us. Many thanks!
Hi there,
We have rebranded as AIMultiple and you can sign up at https://grow.aimultiple.com/signup
Apologies for any inconvenience
Hi, what a great overview about chatbot vendors.
Could you please add us to your list as well?
BOTfriends is one of the leading chatbot vendors in Germany and has already implemented many successful chatbots with customers like Porsche, Bosch und Innogy.
Our website: https://botfriends.de/
Hi, thanks for the great reference article. Could you please add Boftuel, one of the French leaders in the area with the large French caps as their main clients. https://answers.botfuel.io ?
Thank you
Hi, I
Hi, thanks for a great article. I do not see us on the list – zummydirect.com. We are a Swedish company delivering AI driven chatbots.
Hi! Thank you for maintaining this great list! Could you please consider adding Just AI?
Hailing from 2011, https://just-ai.com/ creates skills and content for digital assistants and designs tools for developers.
With offices in London, Nanjing, and St. Petersburg, Just AI develops comprehensive solutions for contact centers and enterprises. The company’s NLU platform is used by the likes of Papa Johns and McDonald’s, enabling contact center automation to reach a whopping 80%.
Just AI operates Aimylogic, a platform that enables developers to create skills and intelligent bots. The platform has over 10 000 users and some 4 000 skills and chatbots have been built on it.
Just AI collaborates with Roobo, NotAnotherOne, Cinemood, Mishka AI, Elari and others, helping create ??smart devices and digital assistants.
Hi Guys,
the list seem to be missing http://www.InteliWISE.com, with the experience of more than 160 reference Conversational AI / Chatbot deployments for enterprise customers, including Fortune 500 and European banks, insurance and ecommerce, including AXA, Castorama, Santander, governmental organizations and smart city.
Hi Marcin, this list is becoming difficult to update. We are working on a much better interface for these lists. It will be published this month on AIMultiple.com and we will definitely include inteliwise there. Thank you for your patience.
Nice Information.. I think you should consider “Depler AI Auxilium Chatbot” – Best AI Chat bot for business website. Depler AI’s SAAS based B2B service provides deep machine learning using an AI Chatbot called Auxlilum Help desk that can be deployed on businesses’ websites, enabling the businesses to “always be there for [their] customers”(TM). Auxlilum is available around the clock providing company information and first level helpdesk support, answering common questions, taking appointments, and efficiently hands off to a live agent during business hours for complex queries. Auxilium effectively helps businesses reduce support personnel cost, increases customer satisfaction and engagement while also generating actionable new customer leads and website visit heatmaps.
Hi AppliedAI
I’m Martina and I’m Head of Marketing at Cognigy. By a random Google Search, I saw your page right at the top of search results – good job for that positioning btw.
Unfortuanelty, I must notice that we as the leading Conversational AI technology vendor – headquartered in D
Thank you for your interest! Adding Cognigy to the list
Thank you for adding Chatbots.Studio to the list of Top Chatbot Development companies. Keep maintaining the list.
Hi there, great list. Could you please add Bitbot Studios? We’re a London based chatbot agency working with a range of exciting brands like Vauxhall and BBC. Happy to provide more details if needed, and I’m also registering on appliedai.com. Thanks!
Hi there, thank you! Sure, added you to the list!
I just added Amplify.ai. We serve marketers and provide Conversational AI for Marketing, Advertising and Demand Gen across all messaging apps.
Thanks for creating this list!
Thank you, amplify.ai added to our list
You missed Clustaar a bot platform based in Paris, France and dedicated to support automation.
http://www.clustaar.com
Dear Sir or Madam.
My name is Volodymyr and I represent Market Leader Company in Chatbot Development – BotsCrew.
Recently, I have made a research on lists with Top Chatbot Development Companies.
I have stumbled upon your version of the list and unfortunately haven’t seen my company in it.
BotsCrew is on a market for more than 2 years.
We have succeeded a lot of recognition and awards during this period :
– We are #1 AI Developers in the world in 2017 by Clutch
– We have received only 5 star feedbacks from our clients
– Working with Fortune 500 companies.
– One of Top 3 Trusted ChatBot Development Companies in the World on ChatBot Developers
Hi Volodymyr,
BotsCrew is already in our list
Great summary and information. I
Sure! Added you enterprise bot
Hi there, thanks for including us.
Another update: could you please tag us as multilingual? Our chatbots are already in production in English, German, French, Italian, Dutch and Portuguese. We are now adding some more European as well as Asian languages. Thanks
Consider adding Yekaliva.ai in the chatbots list it is the first ever AI chatbot that is similar to Sophia with 13 channel integration+ Integration with legacy systems like CRM and ERP and 100+ clients as of now.
Check at https://yekaliva.ai/
Thank you, we added yekaliva
We at iGnovate Solutions and build real time AI chatbot development services for all kinds of business & enterprises to the next level. We design & develop awesome chatbots channels such as Slack, Facebook, Whatsapp, Skype, Telegram.
Sure! Added to our list of chatbot developers
I suggest you to try out Yekaliva chatbot more like paas solution. I found it interesting as it was easy to setup and all i need to do is integrate and intents. Check it out at https://yekaliva.ai/
I am using it in mysite.
Hi,
interesting information about the market and list of companies. My only complaint is that we are not on it! It would be great if you could add us. We are The Bot Forge, a chatbot and conversational UI solutions company based in the UK.
thank you đ
A
Thanks! Added you guys to chatbot developers
I’ve discovered report only now. It gives a good picture of market. Thank you Cem
Could you please add the Singularika. We work with clients in North America, West Europe, Australia and New Zealand. We have an own dialogue processor.
Thank you
Thanks for the heads up, just added you guys!
How about Clare.AI?
It builds both ASR, NLP, Dialogue Manager & ene-to-end chatbot in Asia.
Sure, included in the list. Please register Clare @ https://grow.aimultiple.com/signup so we can easily add Clare to future articles.
Hmmm…interesting list. I however was thinking that you may want to include Engati as well. Engati is a chatbot platform that allows you to build, manage, integrate, train, analyse and publish your personalized bot in a matter of minutes. It presently supports eight major messaging platforms including messenger, kik, telegram, line, viber, skype, slack and webchat with a focus on customer engagement, conversational commerce, and customer service and fulfillments.
Added to the list! And if you know the team, please tell them to register their service here: https://grow.aimultiple.com/signup
Once they register we know more about their business and can refer them to customers who ask for similar solutions. Thanks
Thank you for the list, Cem.
Could you also add BotsCrew – we work with clients from Global Fortune 500
Added! I would also recommend you to sign up at https://grow.aimultiple.com/signup so we can better feature your services.
Could you please provide high level cost range for Self-service solutions with an API, SDK and for End-to-end solutions
It depends on your requirements. Some important criteria are the channels where you will publish the bot, whether integration CRM or support ticketing systems is necessary. Finally, API costs are usage dependent so while a few conversations will be free, thousands of conversation will incur major fees. Just to give you an idea of the range, you can build and publish a chatbot using a bot builder platform like chatfuel for free. However, if you need a bot built for a Fortune 500, that will require extensive testing and can have a wide range of costs based on its complexity and the required integrations.
Hey Dilmegeni,
We Ideas2IT Technologies one of the company to help businesses build intelligent chatbots that understand context and intent, and mimic human conversations.
Added! I would also recommend you to sign up @ https://grow.aimultiple.com/signup to make sure that we do not miss you guys next time.
No, as far as I see from their website they are promoting services of botmakers.net which is using chatfuel or manychat templates. We include both chatfuel and manychat in our list. Let me know if I am missing anything.
Thanks,
You missed Conversable – with clients like Pizza Huts, Whole Foods, TGIFridays, CES, Budweiser, Sam’s Club, Denny’s, Shake Shack, Viacom, Dermstore, Boston Market, EY, Sony Pictures, Proctor & Gamble, 7Eleven, and many more.
Sure! Thanks for the heads up
Thanks for this report Cem.
Can you add “live customers” as a factor in next iteration of this report?
That’s a bit tough to find for all vendors. If you know a good source, let me know.
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