RPA is an emerging technology that the C-suite is excited about. Technical buyers would be wise to get involved in the procurement and implementation process to ensure sustainable RPA deployments that comply to company’s technical specifications.
RPA is most of the time a business-unit (BU) led purchase. Either, generalists from the BU develop RPA bots or they get support from consultants for bot development or the company’s RPA Center of Excellence (CoE) leads the bot development. In all cases, the BU is in charge of the investment and execution, therefore typical tech procurement criteria such as Return on Investment (ROI) or ease of use should be assessed by the BU that is leading the investment.