Process mining enables businesses to understand their processes which is critical to business success. Savvy business leaders focus on processes. Results depend on external factors so they have significant variation. However, over the long run, better processes yield better results.
Despite the importance of processes, companies have limited data about how their processes are run. Most process data is stored in detailed log files which are difficult to analyze without process mining tools.
General Business Benefits
Data-driven decision making
Prerequisites for data driven decision making are data availability, high quality of data and strong data visualization/analytics capabilities. Process mining tools increase data availability to enable data driven decision making.