We have identified about a dozen artificial intelligence use cases in customer service and structured these use cases around typical customer service activities. Our framework is by no means comprehensive but it is ever improving so please let us know if you have any comments and suggestions.
Primary customer service activities and AI use cases in these activities are listed below. You can explore more on each topic by clicking its link which will take you to a detailed guide with references:
1- Identify customer issues with social listening and ticketing solutions
Identifying issues wherever they rise is the first step to resolving them. Social listening and ticketing vendors help you to leverage Natural Language Processing and machine vision to identify customers to contact and respond to them automatically or assign them to relevant agents increasing customer satisfaction.