We cut out all the intros and other small talks from our podcasts but I should begin by thanking Max Yankelevich for his time. Max is the founder, CEO and Chief Architect of WorkFusion and one of the pioneers in applying Artificial Intelligence to enterprise processes. Though I had a very high-level idea of cognitive robots at the beginning of the talk, Max explained everything a knowledge company executive needs to know about automation: the concept, the industry, automation potential for enterprises, pricing, ROI and how enterprises should implement automation solutions. We also had a quick discussion on how this all affects future of work. Below you can find our podcast edited for clarity and brevity.
Enjoyed talking to Anant Kale, co-founder and CEO of AppZen. Having started AppZen in 2012, he is one of the pioneers in the commercial applications of artificial intelligence in fraud and compliance. We discussed AppZen’s evolution and roadmap, primary areas of focus, its benefits to companies, how the solution ensures lasting T&E reduction along with setup & pricing details. As with most back-office processes, I now view T&E audits as highly automatable. This will be an interesting field as more companies take advantage of the significant ROI offered by rolling out real-time expense audit solutions and reduce the size of their back-offices. Below you can find our podcast edited for clarity and brevity.
Chatbots are one of the hottest areas of Artificial Intelligence and we explained them in detail before. Social media revolutionized customer service by enabling customers to digitally reach any brand at any time. However, social also meant that companies needed to cover numerous channels effectively. Then came chatbots.
Companies are anxious to take advantage of 24/7 functioning, intelligent, self improving chatbots handling most queries and transfering customers to live agents when needed. Chatbots reduce customer service costs and increase customer satisfaction. Given the potential value of chatbots, it comes as no surprise that an ecosystem is developing around chatbots.