RDA, also called attended RPA, is Robotic Process Automation (RPA) for the masses. RPA includes:
- Attended RPA which enables most knowledge workers to automate their work
- Unattended RPA which runs in the background, completing tasks in batches
- Hybrid: A combination of attended and unattended RPA tasks.
Read our RPA article’s types of RPA section for more on definition of different types RPA.
Just for clarity, we have seen RDA, attended RPA, personal bots or software assistants used to mean the same type of RPA programs. We’ll refer to this as RDA in this article but we also refer to it as attended RPA in other articles.
Why is RDA relevant now?
RDA facilitates human/bot collaboration. Sadly or luckily (based on how you view AI), cognitive capabilities of bots are quite limited when compared to humans. Therefore most of the time it’s not possible to completely automate a process, there are parts of a process that need to be evaluated by humans. With RDA, bots perform their tasks and then allow the human to make the necessary judgement calls/communication after which the simple parts of the tasks can be handed over to the bot.