We are grateful to Shige Sato for his time. He is a veteran of tech 30+ years of experience, co-founder & CEO of Argos Labs. Their solution, RPA+, is one of the leading solutions in no code RPA space. As we explained before, no code is the future of RPA.
Why should companies choose Argos Labs for their RPA solution?
I can provide 4 reasons. We have a superior and cheaper solution compared to traditional RPA providers, our solution has been preferred by numerous Fortune 500 and we have won against leading RPA providers while competing for some of the largest clients.
1) Our solution is superior because it allows companies to democratize RPA. Solutions that require coding inevitably lead to over-reliance on system integrators and slow down RPA implementation. Furthermore, these coding based solutions significantly increase the budget as highly skilled engineers are needed from the initial engagement all the way to post-deployment maintenance.
2) Our pricing is the most competitive in the market. To my knowledge we are the only RPA company that’s 100% transparent about its prices. You can see our prices on our website.
3) As we have been mainly operating in the Korea/Japan market for the past 11 years, our customers are top tier enterprises from the region including POSCO, Toyota, NTT Docomo, and SK Telecom.
4) We have had ample opportunity to have our solution evaluated against those of traditional RPA vendors. For example, a regional leader chemical company recently chose our solution against traditional RPA vendors.
Who are your ideal customers?
We can work with any company because of the reasons I outlined before. However, for some companies, we are the only choice because we are operating system agnostic. We can serve customers on end user devices running on iOS, Android, Linux or on the cloud. For example, in companies where staff use MacBooks, we are probably the only RPA company they can work with.
Which industries have you been working with?
We have worked with mobile carriers and telecommunication firms as well as firms from manufacturing, retail, and logistics. We also work with small and medium size professional service provider firms such as legal, medical, and accounting service providers.
What are the most common use cases for RPA+?
Common use cases are similar to most other RPAs such as processing data from Excel and PDF files in conjunction with some Web-based systems such as ERP, SFA, and SCM. Some of the unique use cases of RPA+ involve mobile bots such as call center operations that use caller ID to initiate user history look-ups. Our mobile bots are also used to prepare a large number of Android tablets for enterprise usage as well as testing them before shipping.
Have clients been sharing their achievements with RPA+?
Yes, a bot that we were able to code in a week is able to reduce manual tasks by 90%. For example, a marketing and sales report generation task which took 160 hours/month was reduced 16 hours of double checking/month after a week of programming.
Another example would be that one Japanese mobile carrier was able to reduce a team of 24×7 service monitoring from 100+ to less than 50.
What’s your AI strategy?
We are focused on delivering the best RPA software. Our investments in AI are directly related to this goal. We are making progress in using AI/ML in “building” and “maintaining” bots.
On the other hand, we aim to become the easiest RPA tool to integrate solutions from our partners who specialize in technologies such as OCR and NLP.
Recently major RPA vendors have been launching RPA marketplaces. Do you plan to launch one?
Yes, from day one, one of the notable strengths of our RPA+ solution is the ease of building custom operations. With that, we have been encouraging our customers to build custom operations and custom bots. Now, we are preparing our marketplace that allow customers to leverage existing solutions. It’s a natural extension for RPA companies. We’ll be launching our scenario marketplace by mid 2019.
How do you view the future of RPA? What are the next steps for RPA+?
This is a big question but I very much enjoy answering it. We expect the RPA market to continue to grow strongly but it will also be merging fast with all the enterprise system solutions such as SAP, Salesforce, Oracle, etc.
As more and more enterprise solutions have started to build “package of bots” specific to their solutions, our next step is to be chosen by those large enterprise solutions as a platform to build their own “package of bots”. We think this is perfectly consistent with the philosophy of our RPA+. We design RPA+ to relieve people from being forced to work to aid computer systems. We believe computer systems should aid people and we make that happen with our RPA+.
Shige explained Argos Labs solution, RPA+, in detail but there’s more to know about RPA. If you have open questions about RPA, we answered all RPA related questions in our comprehensive article on RPA.