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45 RPA Case Studies in 2024 For Different Industries

Case studies are one of the most effective methods to learn about a new technology. RPA is no different. Therefore, we decided to aggregate case studies about RPA from numerous sources.  You can filter or sort them by industry (e.g. healthcare, financial services) or business function (e.g. reporting, HR) to identify how your company can implement RPA. To prioritize your use cases and select vendors for your business, you can also examine the reported benefits and the vendors in the list below.

What are some examples of RPA case studies?

The following table contains 45+ case studies compiled from vendors and RPA users:

CompanyCountryRPAIndustryBusiness FunctionCase StudyResultsImplementation in
(months)
Line mobile communication appJapanArgos LabsTechTechnologyMobile app testing and monitoringReduced quality assurance effort
An automobile manufacturerJapanArgos LabsManufacturingTechnologyOnline app testing and monitoringReduced quality assurance effort
ANZ bankAustralia, New Zealand and IndiaAutomation AnywhereFinancial ServicesVariousVarious processes85% reduction in effort (equivalent to 400 FTEs)33
Dell EMCUnited States, IndiaAutomation AnywhereTechHR and FinanceVarious processes including invoicing process, renewal quote generation$2M savings per year10 (from scoping the work to going live)
TreasuryOneSouth AfricaAutomation AnywhereFinancial ServicesOperationsBack-office operations, including
performing settlements and sending out deal confirmations
Error reduction5
Juniper NetworksGlobalAutomation AnywhereTechOperationsInvoice generationError reduction
A global bankGlobalAutomation AnywhereFinancial ServicesHRHR form tracking and management process$1m savings p.a.
BancolombiaColombiaAutomation AnywhereFinancial ServicesOperationsBack office processesReduction of labor and errors
LogisticsGlobalAutomation AnywhereLogisticsOperationsDocument management automation$0.4m savings p.a.
Fortune 100 bankAutomation AnywhereFinancial ServicesOperationsACH payment processing50 FTEs reassigned to higher value tasks
error reduction
2.5
Quad/GraphicsUSAAutomation AnywherePrintingFinancePayments processing other processesFaster turn-around-time2.5
San Diego County - Health and Human Services AgencyUSAAutomation AnywhereNon-profit/ governmentOperationsProcessing customer applicationsReduced effort
Reduced errors
An imaging tools manufacturerAutomation AnywhereManufacturingFinanceOrder fulfilment processReduced effort
Reduced errors
SynergyAustraliaAutomation AnywhereEnergyFinanceTransactional billing process$2.3m annual value savings
Error reduction
280+ bots deployed
15
CernerUSAAutomation AnywhereHealthcareITMigrating data from excel to Electronic Medical Records (EMR)$130k benefits p.a.
628% ROI
3
Fortune 500 storage provider for hybrid cloud data centersAutomation AnywhereManufacturingFinanceOrder-to-cash
8 FTEs moved to higher value tasks $350k savings in 3 months
1.25
A food and beverage companyAutomation AnywhereFood and beverageFinanceinvoice processing
help desk
internal financial
reporting
25 FTEs focused on high value tasks
A manufacturer of construction and mining equipmentAutomation AnywhereManufacturingOperationsSupply chain management29% productivity increase
Error reduction
6
A health insurance companyAutomation AnywhereInsuranceOperationsMember enrollment process
Commercial claims testing audit
Reduced effort
Reduced errors
Commercial bankUSAAutomation AnywhereFinancial servicesOperationsGAAR worksheet updates
Appraisal orders
Email notifications
Other processes
Reduced effort
A logistics companyAutomation AnywhereLogisticsOperationsBilling and other processes25% reduction in turn-around-time
25% reduction in effort
Error reduction
1.5
A top 30 bankUSAAutomation AnywhereFinancial servicesOperationsDocument ordering
Data entry
Data verification
and other processes
Reduced errors
$1m annual cost savings
Core Digital MediaUSAAutomation AnywhereTechOperations
Extracting lead gen data from 50 different online publishers in various formats
$150k savings p.a.
Medical technology companyGlobalAutomation AnywhereTechIT
Procure to pay IT system updates Data queries & analysis Other processes
50 FTEs reassigned to higher value tasks
StantUSAAutomation AnywhereManufacturingFinance
Invoice matching Manual invoice creation Approval workflow Data validation Exception & metrics reporting General ledger coding
80% invoice straight through processing achieved
One of Big 4GlobalAutomation AnywhereProfessional servicesOperationsTax returns
Business intelligence
Reporting
$18m savings p.a.
A life and financial services companyUSAAutomation AnywhereInsuranceHR
Operations
HR record processing
Physician statement orders
$200k savings p.a.
A telcoJapanBlue PrismTelecomOperationsMaintenance processes automated
78% reduction in effort IT audit quality improved thanks to detailed log files
3
WalgreensGlobalBlue PrismHRVarious processes including worker's compensation claims73% reduction in effort
Coca ColaGlobalBlue PrismFMCGHR and Finance
npowerUKBlue PrismUtilityOperations
$10M savings per year 2 million hours of work automated per year
The Co-operative Banking GroupUKBlue PrismFinancial ServicesOperations
The excess queue procedure which determines how to treat insufficient funds is 80% automated
80% reduction in effort
Shop DirectUKBlue Prisme-CommerceOperationsCustomer-registration process for the new theft ID insurance programRecruitment and training cost of 22 staff eliminated
The Co-operative Banking GroupUKBlue PrismFinancial ServicesOperations
10 processes including Direct Debit cancellation, account closures, CHAPS payments, foreign payments, audit reports, Internet applications and Card and Pin Pulls
Audit conducted in one minute with automation versus 6-7 hours manually CHAPS process reduced to 20 seconds automatically versus 10 minutes manually
12
XchangingUKBlue PrismProfessional ServicesOperationsVarious processes 30% average reduction in effort per process
Telefonica O2UKBlue PrismTelecomOperations15 processes representing 35% of back-office transactionsReduced need for FTE growth, reduced turn-around time
University Hospitals Birmingham NHS TrustUKBlue PrismHealthcareCustomer ServicePatient self check-in
50% reduction in effort 2x improvement in turn around time Improved data quality
University Hospitals Birmingham NHS TrustUKBlue PrismHealthcareOperations
Various processes including pharmacy stock control updates and patient record reconciliation
Mid Essex Hospital
Services NHS Trust
UKBlue PrismHealthcareITIntegration for an enhanced patient
flow and self-service kiosk solution
2.5
An automobile manufacturerIndiaOption3 JiffyRPAManufacturingFinanceInvoice processing automation
85% reduction in effort 10x improvement in turn around time Reduction in errors
2
HPBrazilUiPathTechFinanceInvoice tax accounting and reporting sub-processes automated85% reduction in effort leading to $100k cost savings12
EYGlobalProfessional ServicesAdministrative
Crawling through meeting registrations and finding individuals that have not booked their air tickets
50% reduction in effort 20% reduction in air travel ticket prices
1.5
EYGlobalProfessional ServicesVariousVarious processes500 processes automated with 600 bots
Fortune 500 tech companyGlobalTechFinanceQuarterly financial report generation
70% reduction in effort and turn around time Improved auditing capabilities thanks to detailed logs Reduced errors
Max HealthcareIndiaUiPathHealthcareOperationsClaims processing and data reconciliationMore than 50% of turnaround time is reduces
U.S. Healthcare coverage administratorUSWorkfusionHealthcareOperationData extraction and data entry
Manual work is reduced by 85% Time stamp and other data extracted at a 99% accuracy rate, up from 62%

If you need more examples on RPA, we listed almost >50 applications areas of RPA categorized across business functions and industries, explaining in detail how RPA adds value for each process.

You can also explore case studies of intelligent automation for more examples.

As you can observe, RPA is a flexible tool that can be used in a variety of processes. It is impossible for one RPA vendor to offer all the necessary functionality to automate all processes. That is why RPA marketplaces are gaining in popularity as they allow companies to use reusable plugins to build more capable bots faster. Feel free to read our guide to reusable RPA plugins and marketplaces to learn more.

What processes can yield higher levels of saving with RPA?

A trend we observed in the list is that in more than half of the cases where the process was specified, documents (e.g. invoices, receipts, annual reports) were involved in the process. This was also verified by our numerous interviews with RPA practitioners who mentioned that companies generally start their RPA journey with structured data since these are easier to automate.

However, as companies expand their RPA deployment, they start automating document based processes which yield higher levels of savings. This is necessary since most RPA tools do not have best-in-class tools for extracting data from documents. For the best document extraction tools and an overview of document extraction, feel free to read our articles on the topic:

And scroll down our data-driven list of data extraction tools.

You can also maximize the impact of your RPA initiative by leveraging process mining solutions. Process mining allows businesses to understand their as-is processes and identify the most suitable processes to apply an RPA solution. A process mining vendor claims that process mining can increase RPA business value by 44%. Feel free to read our article about facilitating RPA deployment with process mining.

For more on RPA

To learn more about RPA, you can read:

If you want to invest in RPA, we have a data-driven of RPA software vendors prepared.

And we can guide you choose the right tools for your business:

Find the Right Vendors

Sources:

SSON Analytics, Blue Prism

Access Cem's 2 decades of B2B tech experience as a tech consultant, enterprise leader, startup entrepreneur & industry analyst. Leverage insights informing top Fortune 500 every month.
Cem Dilmegani
Principal Analyst
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Cem Dilmegani
Principal Analyst

Cem has been the principal analyst at AIMultiple since 2017. AIMultiple informs hundreds of thousands of businesses (as per similarWeb) including 60% of Fortune 500 every month.

Cem's work has been cited by leading global publications including Business Insider, Forbes, Washington Post, global firms like Deloitte, HPE, NGOs like World Economic Forum and supranational organizations like European Commission. You can see more reputable companies and media that referenced AIMultiple.

Throughout his career, Cem served as a tech consultant, tech buyer and tech entrepreneur. He advised businesses on their enterprise software, automation, cloud, AI / ML and other technology related decisions at McKinsey & Company and Altman Solon for more than a decade. He also published a McKinsey report on digitalization.

He led technology strategy and procurement of a telco while reporting to the CEO. He has also led commercial growth of deep tech company Hypatos that reached a 7 digit annual recurring revenue and a 9 digit valuation from 0 within 2 years. Cem's work in Hypatos was covered by leading technology publications like TechCrunch and Business Insider.

Cem regularly speaks at international technology conferences. He graduated from Bogazici University as a computer engineer and holds an MBA from Columbia Business School.

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2 Comments
Sam B
Jul 22, 2020 at 06:58

This article showcases the knowledge you have and the research done to bring such valuable information into existence. Thank you for sharing the article.

Cem Dilmegani
Jul 25, 2020 at 06:28

Thank you, sorry for the link removal, if we don’t remove them, we get too many comments.

John
Aug 05, 2019 at 06:37

Nice post

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