AIMultiple ResearchAIMultiple Research

Customer Service

40+ Call Center Stats in 2024: Facts & Forecasts

40+ Call Center Stats in 2024: Facts & Forecasts

Call centers are the key resource for insights into the changing service landscape.

Jan 163 min read
Top 4 Front Alternatives Based on 30,000+ Reviews [2024]

Top 4 Front Alternatives Based on 30,000+ Reviews [2024]

Customer satisfaction is more vital than ever, but it has never been more challenging, as businesses face an unprecedented catastrophe of soaring call volumes, hold times, and escalating customer demands across multiple channels.

Jan 157 min read
Top 4 Tidio Alternatives Based on 27,000+ Reviews [2024]

Top 4 Tidio Alternatives Based on 27,000+ Reviews [2024]

With customers rapidly shifting their service encounters to social media, businesses have the opportunity to harness these channels to enhance the quality of their service (See figure below). Source: HubSpot and Brandwatch.

Jan 158 min read
Top 4 Sprout Social Alternatives in 2024

Top 4 Sprout Social Alternatives in 2024

The nature of customer service is evolving. Customers are getting more comfortable with social customer service options.  Source: HubSpot and Brandwatch.

Jan 158 min read
11 Must-have Contact Center Software Features in 2024

11 Must-have Contact Center Software Features in 2024

Communication channels, such as phone and digital, have become increasingly important in managing interactions with customers since 40% of U.S. consumers positioned “multiple options for communicating” as the most significant aspect of a company’s customer service department. These remote channels present immense value potential as customers get more comfortable implementing them.

Jan 158 min read
Social Customer Service in 2024: 4 Benefits & 7  Features

Social Customer Service in 2024: 4 Benefits & 7 Features

Companies are under growing pressure to provide top-notch social customer service since 40% of customers expect companies to reply within an hour of contact on social media, while ~80% anticipate a response within 24 hours.

Jan 157 min read
Top 4 Gladly Alternatives in 2024 based on 15,000+ Reviews

Top 4 Gladly Alternatives in 2024 based on 15,000+ Reviews

~50% of organizations have invested in conversational AI capabilities for contact centers, with ~45% planning to adopt such capabilities. Adopting advanced contact center software and implementing AI is crucial for organizations to optimize and streamline their customer service operations.

Jan 158 min read
Top 4 Five9 Alternatives in 2024: Analysis of 14,000+ Reviews

Top 4 Five9 Alternatives in 2024: Analysis of 14,000+ Reviews

Contact centers are entering a new era as artificial intelligence (AI) begins to provide the convenience, reliability, and communication simplicity that customers expect (see figure).

Jan 169 min read
Top 4 Aircall Alternatives in 2024 based on 14,000+ Reviews

Top 4 Aircall Alternatives in 2024 based on 14,000+ Reviews

Contact center executives predict that the positive impact of conversational AI will continue to increase. Aircall is one of the cloud contact center providers with AI applications; however, it may not meet the individual demands of each business.

Jan 159 min read
Top 5 CallRail Alternatives in 2024 based on 15,000 Reviews

Top 5 CallRail Alternatives in 2024 based on 15,000 Reviews

Traditional contact centers become insufficient in supporting business operations,~70% of executives at companies that use AI together with human agents state that they experienced increasing operational efficiency.

Jan 159 min read