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Chatbot

Zoho SalesIQ Review in 2024: Key Features & 5 Case Studies

Zoho SalesIQ Review in 2024: Key Features & 5 Case Studies

The expected size of the conversational AI market is $1.3B by 2025, growing at a CAGR of 24%.Zoho SalesIQ, as an all-in-one chat and analytics platform, stands out with a variety of features they offer.

Jan 46 min read
Chatbots for Ecommerce in 2024: A Vendor Selection Guide

Chatbots for Ecommerce in 2024: A Vendor Selection Guide

Ecommerce platforms often face the complication of efficiently managing customer inquiries. The best ecommerce chatbots come as a game-changing resolution, offering timely assistance and elevating user experience. To help businesses choose the best chatbot solution, we prepared a selection guide examining top 5 vendors that offer chatbots for ecommerce.

Jan 25 min read
Instagram Chatbots: Top 5 Vendors, Use Cases & Best Practices

Instagram Chatbots: Top 5 Vendors, Use Cases & Best Practices

Instagram is the 2nd-most used social media platform for e-commerce purchases. 44% of “active” Instagrammers use it to shop weekly. With the growing popularity of Instagram as an e-commerce hub, brands should use Instagram chatbots to automate interactions, enhance engagement, and streamline online purchases.

Feb 57 min read
WhatsApp HR: Top 25 Use Cases For Human Resources in 2024

WhatsApp HR: Top 25 Use Cases For Human Resources in 2024

HR teams are under financial strain, . This lowers their recruitment capacity, training and development opportunities, and retention capabilities. Therefore, they should find ways to increase their operational efficiency whilst maintaining fiscal discipline. HR automation can be a one strategy for streamlining everyday tasks.

Feb 55 min read
Chatbot vs Voicebot: Where to Use Each One in 2024?

Chatbot vs Voicebot: Where to Use Each One in 2024?

Both chatbots and voicebots can enhance customer experience, streamline rule-based business operations, and offer accessibility to the user on multiple channels.

Jan 115 min read
Chatbot vs ChatGPT: Understanding the Differences & Features

Chatbot vs ChatGPT: Understanding the Differences & Features

Although the first chatbot was created in the 60s, and commercialized by the late 2000’s, it’s never been as popular as it is today, thanks to ChatGPT.  However, ChatGPT’s distinct success shouldn’t be generalized, because it’s a specific type of chatbot that does not suit all business processes.

Feb 56 min read
Top 4 Conversational AI/Chatbot Challenges For Users in 2024

Top 4 Conversational AI/Chatbot Challenges For Users in 2024

50% of large companies are considering investing in chatbots. And with the rising interest in generative AI, more companies would likely embrace chatbots and voice assistants across their business processes.  Unfortunately, many users still don’t like chatbots.

Feb 225 min read
Top 5 Tools for Customer Engagement Automation in 2024

Top 5 Tools for Customer Engagement Automation in 2024

The importance of effective customer engagement continues to rise (Figure 1). So, as customers demand more immediate and personalized engagement, companies should increase their efforts to meet their expectations. Implementing a customer engagement automation strategy is a way for companies to better attract, retain, and engage with their customers.

Feb 53 min read
Omnichannel Messaging in 2024: What is it? Benefits, & Deploying Guide

Omnichannel Messaging in 2024: What is it? Benefits, & Deploying Guide

Omnichannel communication software providers claim that marketers that use three or more channels earned 494% higher order rate than those using a single channel. That underlies the importance of using all the messaging channels at your disposal for connecting to your target audience and providing a seamless customer experience.

Feb 55 min read
Chatbot Lead Generation: Top 8 Benefits in 2024

Chatbot Lead Generation: Top 8 Benefits in 2024

Lead generation is one of the six most important metrics for measuring the effectiveness of marketing campaigns. However, the subprocesses within a lead generation strategy, such as reaching your target audience or gaining/keeping new followers, are a challenge for %63 of the marketers.

Feb 54 min read