Chatbot
WhatsApp Chatbots in 2024: Use Cases & 4 Steps to Build One
For many businesses, engaging with clients on a messaging platform with ≈ 2 billion active users is a low-risk, high-reward eCommerce strategy. As of May 2022, following WhatsApp Business API launched, businesses of any size can deploy chatbots on WhatsApp.
Top 5 Expectations Concerning the Future of Conversational AI
The attitudes of customers and business professionals regarding conversational AI tools like chatbots and intelligent virtual assistants (IVAs) have been changing rapidly as a result of advances in natural language processing (NLP) and natural language understanding (NLU).
Sales Chatbots in 2024: Top Use Cases & Best Practices
Vendors claim AI-driven sales chatbots can: Despite these potential advantages, more than 40% of B2B and 55% of B2C businesses do not use chatbots to augment their sales effort. In this article, we first outline some of the potential use cases of sales chatbots in order to urge firms to embrace them.
Top 10 Conversational Commerce Use Cases in 2024
The goal of conversational commerce, a cutting-edge marketing and sales strategy, is to increase sales by boosting customer experience through interacting with them on messaging platforms. Conversational AI solutions such as sales chatbots and virtual assistants are used by conversational commerce enterprises to offer 24/7 client service and engagement.
Top 5 Conversational Commerce Examples & Successes in 2024
According to PwC, customers are willing to pay up to 16% more for products if they receive excellent customer service. To improve customer experience many companies use conversational commerce as a strategy today.
Conversational Commerce: Benefits & Best Practices in 2024
Conversational commerce, also known as chat commerce, aims to be present where clients are, doing away with websites and apps that obstruct interaction and streamlining B2C interactions. As you can see from the image above, billions of people are actively using messaging apps such as WhatsApp, WeChat, Messenger, etc. as of 2022.
Top 4 Chatbot Sentiment Analysis Benefits in 2024
Chatbots are used in several industries to provide customers with better service. The chatbot market is estimated to be more than $1 billion in 2025. Although chatbots are becoming increasingly available, customer satisfaction with customer service chatbots is around 30%.
Government Chatbots: Top Benefits & Use Cases in 2024
Chatbots are designed to streamline interactions between people and services, by increasing the ease of use and facilitating the execution of tasks. Chatbots exist in several industries such as mental health, retail, real estate, travel, customer service, B2B transactions, insurance sector, and more.
Top 5 Use Cases of Conversational AI in Education in 2024
Education is one of the top 5 industries that is currently benefiting from chatbots and conversational AI applications. This is partially due to learning becoming more mobile, and institutions embarking on a digital transformation in order to digitize teaching.
Comparison of Chatbots vs. Conversational AI in 2024
Managers might have a hard time choosing between a chatbot or a conversational AI application for their business. That; however, is no fault of their own. Because at the first glance, both are capable of receiving commands and providing answers.